Child Support Roles & Responsibilities for Customer Service

The Wisconsin Child Support Program provides services to parents, to employers, to the general public, and to other states and nations.

Child Support Agencies

• Provide customer service to parents, their attorneys, employers, attorneys and other states by responding to letters, phone calls, office visits, faxes, and emails

Courts

• Are prohibited from meeting or otherwise discussing cases with individuals who are party to the case (This is called “ex parte communication”)

Trust Fund

• Maintains the KIDS Information Line interactive voice response system
• Responds to letters and telephone calls from parents concerning processed collections and payments
• Provides customer service information to employers and other states concerning income withholding
• Provides employers with materials for processing income withholding (paper and electronic)
• Provides Pay-by-Phone and Direct Deposit services
• Handles employment changes, and maintains employer and payee address information

Bureau of Child Support

• Prints and mails the Monthly Statement of Account
• Responds to child support agency complaints about Trust Fund customer service
• Resolves complaints from parents, legislators, and employers about service delivery
• Maintains the Child Support Online Services website that provides detailed payment information to parents and other interactive services

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