The Bureau of Regional Operations (BRO) works with local agencies administering DCF programs, including child welfare, child care subsidy, child support, and W-2 financial assistance. The local agencies include county human services departments, child support agencies, private W-2 agencies, tribes and other service providers. BRO oversees the contracts with local agencies, conducts program monitoring, and provides technical assistance to local agencies in their delivery of DCF program services. BRO is responsible for ensuring compliance with program requirements and responding to complaints by customers about the services they receive from local agencies.
BRO has teams of staff based in five regional offices – Madison, Waukesha, Green Bay, Rhinelander and Eau Claire. Each BRO team consists of an Area Administrator supervisor, Regional Coordinators for the different program areas, and a Program Associate.